Customer Focus

Customers are at the heart of every business and delivering them an outstanding service is the job of everyone in the company, whether by facing the customer directly, or providing a service to those who do.

The result of our actions and internal collaboration has the strongest impact on customer satisfaction and retention.

In order to deliver an outstanding service it is not enough to know how to perform our duties.

Customer Focus and Excellence requires us to have

  • strong communication skills to handle effectively daily interactions
  • a deep understanding of the dynamics that drive customer satisfaction and trust
  • a solid motivation to go the extra mile day after day after day

 

Objectives:

At the end of this training, the attendees will

  • Higher level of engagement
  • Increased customer satisfaction
  • Improved collaboration between teams

Content:

The training will cover a variety of topics amongst which

  • Connecting with Personal motivation
  • Aligning skills, knowledge and methodology within the team
  • Understanding the customer’s hidden needs
  • Handling challenging interactions
  • Building stronger relationships with the customer and the other teams
  • Developing a culture of continuous improvement

If you have any questions, get in touch with us and we will be happy to answer them.

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